Managing Relationships with Business Partners to Achieve Operational Resiliency

October 20, 2009
Featuring David White and Julia Allen

Download:
full conversation (27:07)

• Why are External Relationships Increasingly Important (5:43)
• Set Priorities; Manage Risks (10:14)
• Build Robust Contracts; Manage Partner Performance; Use a Process Approach (11:18)

Additional Materials
Show Notes
Transcript(pdf)

Related Course
Introduction to CERT Resiliency Management Model